Gigsberg is committed to maintaining the privacy of its users. The following information describes how Gigsberg collects and processes information about you when you use our website (the “Website”).
Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- Your rights with regard to the collection of such information.
By using our Website, you agree to this Privacy Policy.
Collecting Information
Please note that the scope of this Privacy Policy is limited only to information collected by Gigsberg through your use of the Website. Some information may be automatically collected, and some is collected when you interact with our Website. The type of information that may be automatically collected is non-personal information, which includes your session durations, the content you accessed on the service, the frequency and scope of your use of the Website and information about your computer and internet connection including the operating system you use and browser type.
Information from which you can be personally identified may also be collected, including but not limited to your name, address, email address, telephone number, credit card details and the location of the computer through which you used the Website (hereinafter: “Personal Information”). Personal Information shall be collected only if received voluntarily from you, including, without limitation, by registering to our Website or completing the contact form available through the Website.
We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.
Use of Information
1. Providing the Requested Services
- We collect Personal Information to enable you to purchase Tickets through our website, administer your account, manage your relationship with us, and to communicate with you by telephone, mail, email, text message, or any other electronic means.
We process the Personal Information where it is necessary for the adequate performance of the contract regarding the tickets you purchased or requested to purchase.
2. Improvement and Development of the Services
- We collect Personal Information to improve and develop our services and understand feedback on Gigsberg's Website.
- We collect Personal Information for ongoing review and improvement of the information provided on our Website to ensure it is user friendly.
- We collect Personal Information to improve the management and administration of our business and maintain compliance with our internal policies and procedures.
- We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve our services, develop new features, and conduct audits and troubleshooting activities.
We process this information in light of our legitimate interest in improving the services, to allow our users to have the best experience.
3. Maintain a Safe and Secure Environment
We may use your information to detect and prevent fraud, abuse and security incidents in the following ways.
- Verify and authenticate your identity and prevent unauthorized or illegal activity.
- Enhance the safety and security of our products and services.
- Conduct security investigations and risk assessments.
- Prevent or take action against activities that are, or may be, in breach of our terms of service or applicable law.
We process this information in light of our legitimate interest in improving our services and enabling our users to browse in a secure environment.
4. Personalize Content, Advertising and Marketing
- If you have used Gigsberg's services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected.
- This enables us to understand your needs and interests, optimize the content we send you and make it more suitable and relevant to your needs.
- This also enables us to improve your experience on the Website by providing you with personalized content, recommendations, and features.
We process this information in light of our legitimate interest to personalize your experience and customize our content.
Disclosure of Information and Transfer of Data
Except as otherwise provided in this Privacy Policy, we reasonably attempt to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.
We may disclose your Personal information with ticket sellers in order to enable them to verify your identity and/or provide you with tickets you have bought through our Website.
We may use third party companies and individuals to facilitate our services or any portion thereof, such as delivery companies, payment providers, fraud prevention providers, marketing, data management, analytics or maintenance services. In particular, we use PayPal to enable you to make secured transaction when you wish to buy or sell tickets through our Websites. Please note that transactions made via PayPal, are subject to PayPal’s privacy policy available at: https://www.paypal.com/en/webapps/mpp/ua/privacy-full#1
We may also share your information with Google Analytics and Facebook Pixel for analytics services. (please confirm) These service providers set their own identifiers, through which they can collect information about your usage of our services through the Website. This helps us compile aggregated statistics about the effectiveness of our services. We may also provide access to your Personal Information to our contractors who are performing services for us in connection with our Website or the services that you have requested and/or to our personnel in order to provide customer services.
The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. They may have access to your Personal Information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. In such cases, they must abide by our data privacy and security requirements, and are not allowed to use Personal Information they receive from us for any other purpose. When we transfer Personal Information, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. We will transfer Personal Information within assuring appropriate and suitable safeguards.
We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you or your account may also be released in order to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the Website to perform an unlawful act or omission or take any act or omission that may damage Gigsberg, its property and goodwill, or if there is an attempted breach of the security of the Website or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.
Your rights
You have the right at any time to access, modify or delete your information, object to or restrict processing. To exercise these options, please contact us at [email protected]
If you are located within the European Union (the "EU") or within the European Economic Area (the "EEA"), you are afforded specific rights regarding your Personal Information. Subject to eligibility, users in the EU or in the EEA have the following rights to:
- Request a rectification of your Personal Information where the information we hold about you is incorrect or incomplete.
- Object to the processing of your Personal Information for direct marketing purposes.
- Object to the processing of your Personal Information where our legal basis for that processing is that such processing is necessary for our legitimate interests.
- Object to an automated decision-making (including profiling) in certain circumstances.
- Request the erasure of your Personal Information in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it.
- Receive your Personal Information, or ask us to transfer it to another organization that you have provided to us, which we process by automated means, where our processing is either based on your consent or is necessary for the performance of a contract with you.
Generally, with regard to information collected on our Website, Gigsberg is a "Data Controller". Therefore, if you wish to exercise the above mentioned rights, please contact us, and we will make our best efforts to fulfill your request.
If you wish to file a request regarding any of the above, you may contact us at: [email protected]
Cookies
We may use “cookies” and/or other technologies or files (collectively, “cookies”) to identify how visitors make use of this Website. This aggregated tracking information may be used to help us improve and enhance the Website experience for all of our visitors. In addition, cookies are used for adjusting the Website to your personal preferences. Cookies contain information such as the pages you visited, the length of time you stayed on the Website, the location from which you accessed the Website and more. If you would prefer not to have cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer.
However, by rejecting the cookies, you may be unable to fully access the offerings on this Website. To find out more about cookies, visit allaboutcookies.org
Opt In or Opt out
You are always in control of your data, and if you choose to receive information from us, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by writing to [email protected]. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.
Links to Other Websites
This Website may provide links to other websites. Please be aware that these other websites are not covered by our Privacy Policy. This Privacy Policy does not cover the information practices exercised by other providers of products or services, advertisers or other websites, companies or individuals, which are not owned or controlled by Gigsberg. We suggest that when linking to another website, you always read that website’s privacy policy before volunteering any personally identifiable information.
Data Retention
Generally, Gigsberg does not retain information longer than necessary to provide its services and for its reasonable business and lawful needs. If you withdraw your consent to us processing your data, we will erase your Personal Information from our systems, unless the data is required for Gigsberg to establish, exercise or defend against legal claims or it is necessary for the performance of the requested services.
Children's Privacy
The service is not intended for children under the age of 16. We do not, knowingly or intentionally, collect information about children who are under 16 years of age.
IF YOU ARE UNDER THE AGE OF 16 YOU MAY NOT USE THE SERVICE, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY
Questions Regarding Our Privacy Policy
If you have any questions regarding this Privacy Policy or the practices described above, you may contact us at [email protected].
Revisions and Modifications to our Privacy Policy
We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.
Governing Law and Jurisdiction
This Privacy Policy will be governed and interpreted pursuant to the laws of the Republic of Cyprus without giving effect to its choice of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this Privacy Policy shall be to the competent courts in Nicosia, to the exclusion of any other jurisdiction.